Refund policy

If for some reason you are not happy with your product you can return it to us for a refund or exchange.

In order to qualify for a refund or exchange, you must request your return within 30 days of receiving your item, having taken good care of it and kept it in an unused state, complete with packaging and all its components.

The refund will be made direct to the credit/charge card originally used to place the order unless requested otherwise. The refund will be made as soon as the item has been returned and if not received, then within 30 days of a RAN being requested.

You will not be refunded for the P&P of your item, but please be aware that you are responsible for the returned item until it has reached us. We recommend using a secure delivery method which requires a signature upon receipt such as Royal Mail Recorded Delivery. This does not affect your statutory rights.

Our products are packaged to ensure they arrive at you in good condition. However, very occasionally items will arrive damaged or with defects. If this does occur then please see our returns policy above for details on how to return your item.

Once we have received and inspected the returned item, we will replace the item free of charge. Should a refund be requested, then the refund will be made as soon as the item has been returned and if not received, then within 30 days of a RAN being requested.

In these circumstances, we will also pay you the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs.

This does not affect your Statutory Rights.