TERMS & CONDITIONS
Please read the following terms and conditions carefully as by using our website and purchasing any products you are agreeing to them.
We accept MasterCard, Visa, and PayPal payments. All payments are taken securely through PayPal. Billing will appear as "Organised Equestrian Group Ltd.". Goods will only be dispatched once payment has cleared.
Organised Equestrian are licenced distributors for Parelli Natural Horsemanship in the UK.
Our prices exclude delivery. Delivery pricing is dependent on delivery method, country destination and weight. Please refer to the Delivery section.
VAT is included in the price and will be charged at your countries standard VAT rate and is subject to change without notice. Organised Equestrian Group Ltd is VAT registered (Vat No. …..).
To make this process as simple and pain-free as possible, we request that you complete the Online Returns Form to obtain your RAN (Returns Authorisation Number). Not following this procedure may cause a delay in your refund or exchange. This does not affect your statutory rights.
We are happy to refund or exchange your goods based on the criteria below
- If you have changed your mind regarding the purchase you need to place the Refund/Exchange request within 14 days from when the item was received.
- The goods need to be complete and undamaged and with the original packaging.
- The cost of the return delivery shall be paid for by the customer, unless otherwise agreed by us.
- If your item is defective/broken/faulty and under warranty and is returned in 30 days we will refund the P&P costs.
If your return matches the above criteria then the next step is to use the form on the right to request a RAN and initiate the returns process.
Refunds And Exchanges
If for some reason you are not happy with your product you can return it to us for a refund or exchange.
In order to qualify for a refund or exchange, you must request your RAN within 30 days of receiving your item, having taken good care of it and kept it in an unused state, complete with packaging and all it's components.
The refund will be made direct to the credit/charge card originally used to place the order unless requested otherwise. The refund will be made as soon as the item has been returned and if not received, then within 30 days of a RAN being requested.
You will not be refunded for the P&P of your item, but please be aware that you are responsible for the returned item until it has reached us. We recommend using a secure delivery method which requires a signature upon receipt such as Royal Mail Recorded Delivery. This does not affect your statutory rights.
Our products are packaged to ensure they arrive to you in good condition. However very occasionally items will arrive damaged or with defects. If this does occur then please see our returns policy above for details on how to return your item.
Once we have received and inspected the returned item, we will replace the item free of charge. Should a refund be requested, then the refund will be made as soon as the item has been returned and if not received, then within 30 days of a RAN being requested.
In these circumstances we will also pay you the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs.
This does not affect your Statutory Rights.
Once you have placed your order online you will receive an online confirmation. This is confirmation that we have received your order. It is not confirmation that the order you have placed is guaranteed to be in stock or that it can be fulfilled. Sometimes errors do occur in our stock inventory or other customers order just before you. We cannot be liable or responsible for any loss occurring because your items are not in stock. We will endeavour to contact you as soon as possible if this is the case. You will also receive a PayPal receipt to confirm that your funds have been successfully received.
We will make every effort to deliver your order within the time estimate (the estimate is in working days unless otherwise stated) provided on our website. However, this is an estimate, and delivery within the time quoted cannot be guaranteed. If the goods are not delivered within the time we have estimated, please feel free to contact us by telephone (01494 448 354) or email us at firstname.lastname@example.org and we will try to resolve the issue promptly.
We will not be liable for any loss caused to you by late delivery over the estimated provided.
Please note that we do not dispatch goods to PO Boxes and reserve the right to cancel any order where the address is later found to be a PO Box.
- Non Delivery
It is the buyer's responsibility to notify us if the goods have not been received within 21 days of the estimated delivery date or receipt of our invoice.
If no notification is made within this time period the buyer shall be deemed to have received the goods.
- Duty/Import/General Sale Tax on International Delivery
For countries outside the EU there may be taxes and fees or other charges that you may be liable for. Please check with your local customs office before the order is placed as these charges vary from country to country and we do not have a control over these charges.
If local import and custom charges are refused or not paid by you, then the item could be returned to us or possibly even destroyed. If your order is not returned to us we may not be able to refund you for your order. We would not be able to refund any original postage costs paid and can only refund for the returned products minus any costs incurred in returning them to us.
- Promotional Offers
Some of our products offer a "Free Item" alongside ordering a product.
This "Free Item" is subject to availability, and ordering the said product does not guarantee the customer the "Free Item".
Should the product ordered, with the attached free item, be requested for return or exchange, the "Free Item" will also be requested for return.
A "Free Item" will not be sent if an order is made in conjunction with any other offer, including Price Promises.
- Promotional Codes
If you have a valid Promotional Code then you can enter it into the Promo Code box on the checkout page and your order will be discounted accordingly. Please ensure that you check the expiry date and any limitations as they normally run for a limited time only and may be restricted to certain brands, products or categories. Please note that Promotional Codes are subject to change, can be withdrawn at any time and only one Promo Code can be entered per order. We do not accept Promotional Codes encouraging repeat custom if you cancel your original order.
If you have any issues with the use of Promotional Codes please contact our customer services department and we will get back to you as soon as possible.
Copying and printing portions of this website is permitted only for the sole purpose of placing an order with us. The materials on our website may not be used for any other purpose without written permission from Organised Equestrian Group Ltd.
Many of the products www.parelliuk.com sell should be used with high quality safety equipment such as helmet, gloves and kneepads. The extreme products we sell should be used in open spaces away from traffic and individuals should have a thorough understanding of how the product operates/handles before being left to ride/use the product alone. It is the responsibility of each individual to the purchase relevant insurance where applicable. Organised Equestrian Group Ltd. accepts no responsibility for the injury or fatality of an individual or third party whilst using any products sold through ourselves.